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Hanoi (VNS/VNA) – Techcombank has obtained eight awards from the worldwide
funds firm Visa for its achievements in 2021. These prestigious awards
have been offered final month.
For the fourth consecutive yr, Visa has honoured Techcombank for cementing
its main place amongst banks in Vietnam within the areas of Fee Quantity;
Development in Card Fee Quantity; Debit Fee Quantity; and Credit score Fee Quantity.
As well as, Techcombank obtained new awards for being the highest financial institution in Faucet to Pay
Fee Quantity; Home eCommerce Fee Quantity; Quickest Development in
Contactless Penetration; and Contactless Lively Terminals Penetration.
These awards from Visa recognise Techcombank’s success in bringing superior
digital experiences to clients for 4 consecutive years, throughout 2017-21.
Throughout this era, the financial institution has been proactively working with the Authorities
and the State Financial institution of Vietnam to additional promote the adoption of cashless
fees within the economic system.
Along with conventional Visa bank card merchandise, Techcombank points Visa
Signature Playing cards which provide a differentiated and privileged buyer expertise
and now has a dominant market share amongst prosperous cardholders in Vietnam.
Techcombank has adopted digitalisation in any respect touchpoints of the Visa card
journey, from card opening requests to automated use and administration, whereas
sustaining the very best degree of consumer safety and safety.
Digital channels now account for greater than 20 % of complete retail buyer
transactions at Techcombank, with the variety of digital buyer transactions
reaching 652 million in 2021 and totaling over 9.1 quadrillion VND in
worth.
“These new Visa awards are additional testimony that Techcombank is pursuing the
proper technique to grasp its imaginative and prescient of “Change banking, change lives”. In opposition to
the headwind of the COVID-19 pandemic, Techcombank workers have at all times proven
great perseverance in sustaining service high quality and expertise for
clients, and this has helped us to realize operational excellence and
effectivity for a few years,” mentioned Techcombank’s CEO Jens Lottner.
With ROA of three.7 %, Techcombank is among the many prime ASEAN banks in
effectivity. Its NPS rating (web promoter rating) is far increased than the
trade’s common, and buyer satisfaction rating hits 83 in quarter 4 of
2021 in comparison with the trade’s common of solely 69.3./.
VNA
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