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For the fourth consecutive yr, Visa has honoured Techcombank for cementing its main place amongst banks in Việt Nam. Photograph courtesy of the financial institution
HÀ NỘI — Techcombank has acquired 8 awards from the worldwide funds firm Visa for its achievements in 2021. These prestigious awards had been introduced final month.
For the fourth consecutive yr, Visa has honoured Techcombank for cementing its main place amongst banks in Việt Nam within the areas of Cost Quantity; Development in Card Cost Quantity; Debit Cost Quantity; and Credit score Cost Quantity. As well as, Techcombank acquired new awards for being the highest financial institution in Faucet to Pay Cost Quantity; Home eCommerce Cost Quantity; Quickest Development in Contactless Penetration; and Contactless Lively Terminals Penetration.
These awards from Visa recognise Techcombank’s success in bringing superior digital experiences to prospects for 4 consecutive years, throughout 2017-21. Throughout this era, the financial institution has been proactively working with the Authorities and the State Financial institution of Việt Nam to additional promote the adoption of cashless funds within the financial system.
Along with conventional Visa bank card merchandise, Techcombank points Visa Signature Playing cards which supply a differentiated and privileged buyer expertise and now has a dominant market share amongst prosperous cardholders in Việt Nam. Techcombank has adopted digitalisation in any respect touchpoints of the Visa card journey, from card opening requests to automated use and administration, whereas sustaining the very best stage of consumer safety and safety.
Digital channels now account for greater than 20 per cent of complete retail buyer transactions at Techcombank, with the variety of digital buyer transactions reaching 652 million in 2021 and totaling over VNĐ9.1 quadrillion in worth.
“These new Visa awards are additional testimony that Techcombank is pursuing the correct technique to grasp its imaginative and prescient of “Change banking, change lives”. In opposition to the headwind of the COVID-19 pandemic, Techcombank workers have at all times proven super perseverance in sustaining service high quality and expertise for patrons, and this has helped us to attain operational excellence and effectivity for a few years,” mentioned Techcombank’s CEO Jens Lottner.
With ROA of three.7 per cent, Techcombank is among the many prime ASEAN banks in effectivity. Its NPS rating (internet promoter rating) is way larger than the trade’s common, and buyer satisfaction rating hits 83 in quarter 4 of 2021 in comparison with the trade’s common of solely 69.3. — VNS
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